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ISO/IEC 20000

IT Service Management System

ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management.


The standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT services. ISO/IEC 20000 was first released in 2005 and is now at the second edition. It aligns to the IT infrastructure library (ITIL®) best practice framework.


The adoption of ISO 20000 has grown rapidly in the international arena for both internal and external IT service providers and it has become a competitive differentiator for delivery of IT services.


Key benefits of the ISO 20000 standard includ

* Reduction in incidents and improved incident management

* Improving corporate image and credibility

* Adoption of an integrated process to the delivery of IT services

* Reduction in response times and interruptions to IT service

* Improved management of cost leads to financial savings

* A culture of continuous improvement

* Greater understanding of roles and business objectives

* Ensuring legislative awareness and compliance

* Protecting the company, assets, shareholders and directors

* Increased customer satisfaction from internal and/or external customers

* Provides you with a competitive advantage

* Enhanced customer satisfaction that improves client retention

* Consistency in the delivery of your service or product

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